Saturday, July 5, 2008

9. Lootstreet

Lootstreet.com is a platform to buy and sell things by bargaining. Started by two IIMA grads, this site has got fair amount of press off late. I tried it myself and I think Lootstreet is a nice idea but terrible execution.
First of the site design is pathetic. It is as if it's founders were in a great hurry to launch it without perfecting it. A site like this cannot/should not be launched in beta/alpha like stage. It either works or it doesn't.
For instance, I was not able to book after successful bargaining as at first on the payment page address bar was not editable! and amount to be charged was zero. After I complained, on an email ID which was hidden away in about us, they did reply in a day. Points to note are that though the phone no. is present on main page which I find weird as I don't like to call. It wastes time and is expensive for both the customer and seller. Their reply however was not useful. I was able to edit my address(which is a text box pathetically small) but money to be paid was still zero and paypal refused to accept payment.
Their are many elementary design mistakes on the site. Stupid technical lingo like "view log" to see what all has happened on your bet. Extremely stupid payment page. SMS gateway not working resulting in non-delivery of registration code. I can go on and on.
It pains me that an idea this good has been wasted like this. They should have spent a few weeks testing their site. People think if they make a bad implementation of a good idea it will still work. I don't think it works that way. Most of the time a good idea in a bad implementation dies very very fast.

1 comment:

Kaushik said...

Hi Piyush, this is Kaushik from the LootStreet team. Thanks for your feedback on some of the visual/logistical aspects of our portal. We do apologize for the error in the shopping flow - but thank you at the same for pointing it out to us for correction.

At the outset, we are happy that you like the vision behind LootStreet. As for your suggestions, the more we hear from our users, the better we promise to make LootStreet.

As always, happy bargaining!